Note to Customer: Once you have received the QR Code, your network resource is reserved. No refunds will be given if the eSIM is not installed or if the effective date is exceeded without notice.
- Digital Services (eSIM): Once the QR Code has been sent, the service is considered provided. There are no refunds for failure to install or for exceeding the start-of-use date.
- Technical Support and Partial Refunds: In case of proven technical impossibility of connection (not due to the device), BLIVALE will verify consumption. If usage is minimal, we may issue a partial refund as a business courtesy.
- Physical SIM Cards: Refunds for physical SIM cards are accepted only if the product is returned sealed in the original packaging within 14 days. Shipping costs are not refundable.
- Product Unavailability: If a specific plan or product is found to be unavailable after purchase, an immediate full refund will be issued.
- Exclusions: There are no refunds for change of mind, device incompatibility (e.g. phone not compatible with eSIM) or suspected fraud activity.
