App Support & FAQ
Check the frequently asked questions for quick answers or contact our technical team.
➔ How do I install my eSIM?
After purchase, you will receive the QR Code directly via email. Scan it with a compatible device or, if you prefer, enter the data manually in your smartphone's network settings (SM-DP+ Address and Activation Code) as provided in the email.
➔ The App does not detect the connection, what should I do?
Ensure that "Data Roaming" is enabled in the eSIM settings on your phone. If the issue persists, restart your device or toggle Airplane Mode on and off.
➔ Can I use the same eSIM on multiple phones?
No. For security reasons, an eSIM can only be installed and activated on a single device. Once the QR Code is scanned, the resource is locked to that phone.
Need more help?
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