Information on the Right of Withdrawal and Refund
Pursuant to current European regulations (EU Directive 2023/2673), you have the right to withdraw from this contract within 14 days from the date the contract was concluded or the product was received. Please fill in the form below to submit your withdrawal request.
- For eSIMs (Digital Profiles): The right of withdrawal can be exercised within 14 days if and only if the profile has not yet been scanned, installed, or activated. An exception applies to eSIMs that include a phone number and voice minutes: for this type of product, the provisioning and allocation of the telephone line and number occur immediately upon purchase at the consumer's explicit request, implying the immediate start of the service and the consequent loss of the right of withdrawal, even if the eSIM has not yet been scanned on the device.
- For DID Numbers: The same exception applies to DID (Direct Inward Dialing) numbers. Since the provisioning and allocation of the telephone number occur immediately upon purchase at the consumer's explicit request, the service is considered to have started immediately, resulting in the immediate loss of the right of withdrawal.
- For Physical SIM Cards: If your request concerns a physical SIM card, the direct costs for returning and shipping the goods back to our premises remain entirely your responsibility, as specified in the General Terms and Conditions of Sale.
- Confirmation Receipt: Upon submitting this form, you will receive an automatic email confirming receipt of your request on a durable medium. Your request will then be processed by our administrative department following a technical verification of the status of the profile or goods.
