Refund and Cancellation Policy
This policy governs the return of physical products and the cancellation of digital services provided through our website.
1. Physical Products (SIM Cards)
- Return Window: Customers have the right to return physical SIM cards within 14 days of delivery.
- Conditions: Products must be returned new, sealed in original packaging, and must not have been activated or used.
- Shipping Costs: Return shipping costs are the customer's responsibility and are non-refundable.
2. Digital Services (eSIM)
- Service Delivery: Once the QR Code is delivered via email, the service is considered fully rendered.
- Limitations: No refunds are issued for non-installation, exceeding the start date, or device incompatibility (e.g., handset not supporting eSIM technology).
3. Technical Support and Exceptions
In case of proven technical inability to connect (not due to the customer's device), we will verify usage. If usage is minimal, we may issue a partial or full refund at our discretion.
Frequently Asked Questions (FAQ)
What happens if my phone does not support eSIM?
Please check compatibility before purchase. No refunds are issued for device incompatibility once the QR Code has been sent.
Who pays for the physical SIM return shipping?
All return shipping costs are the sole responsibility of the customer.
