Are you having trouble setting up your eSIM or activating your Hotspot? We're here to solve the problem.

Since our services are natively enabled, issues are usually related to local device settings. For a quick resolution, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. including the following details:

Required Information

• Current country of use: (Essential for checking compatibility with the local network)
• Smartphone brand and model: (e.g. iPhone 14 Pro, Samsung S23)
• Issue encountered: (e.g. Installation failed, eSIM not active, Hotspot disabled)
• Data Line Configuration: Is our eSIM set as the "Primary Data Line"?

Technical Documentation (Screenshots)

To speed up the diagnosis, attach to the email:

• Screenshot of the APN settings (Cellular Data Network).
• Screenshot showing the currently connected carrier.
• Screenshot summarizing the active SIM/eSIM cards on the device.