Data and Account Deletion Request
In compliance with Google Play's security and transparency requirements, BLIVALE offers users the ability to manage and delete their data easily and permanently.
How to delete your account
You can request the deletion of your account and all associated data in two ways:
- From within the App: Go to the "Profile" or "Settings" section, select "Account Management," and click "Delete Account." This process is immediate.
- Via Web Portal: If you no longer have access to the App, send a formal request to
Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. specifying the email address associated with the account.
What data is deleted?
Upon completion of the procedure, BLIVALE will permanently remove:
- First name, last name, and email address.
- Configuration preferences and personal activity logs.
- Order history and eSIM plans (except for legal tax retention obligations).
Processing times and Irreversibility
Requests sent via email are processed within 48 hours. Once the operation is complete, the data cannot be recovered, and access to associated services will be permanently terminated.
